TroubleshootingSometimes we all need a little bit of troubleshooting.
Anything weird going on – Resetting StateHold on Shift button and right-click on any part of the interface.
Click on the Clear current state and remove settings. It relaunches BG Renderer Max with a clean state on click.
MacOS – EEXISTThe error occurs randomly and doesn't allow to continue rendering.
How to fix:
Manually remove bgrenderer.aep file from the /Users/USERNAME/Library/Application Support/BgRendererMax/ folder.
We are working to fix it at the moment.
MacOS – Write PermissionsThe error occurs while the render is in progress, though it does not affect the render.
This is an aerender issue. If you don't receive a notification of missing frames at the end of the render process, you may as well skip this one.
MacOS – BGRenderer not installed correctly. Error Code: qrntThis bug will either when you have a previous version on ZXP installer by aescripts, or any other installer, or some weird situation we haven't yet figured out.
First – get the latest ZXP Installer by aescripts and install BG Renderer Max again.
After the installation, hold Shift button and right-click anywhere on the interface, then click Clear current state and remove settings.
If the issue persist, open terminal (Ctrl + Space, then type Terminal) and input the following lines one by one:
Generating LogsHold on Shift button and right-click on any part of the interface.
Click on the +Enable backend logging button.
Render anything with BG Renderer Max and go to the following folder:
MacOS: /Users/USERNAME/Library/Application Support/BgRendererMax/
If your project is located on any disk other than C, or network location, logs are saved at:
Your log files are there. Archive them and send along with the bug report.
Submitting a Support TicketClick on the menu icon next to BG Renderer Max name in the panel name, select Support – Report Bug and write your bug report in the new window.
You will be redirected to aescripts website to complete the process.